Work+Order+OPRA

To enter a work order (OPRA) click [|HERE]

__Technology and Information Services Department Overview:__ The Technology and Information Services department services an array of technology related items for all sites within the Anaheim City School District. The department provides support for computers, printers, networks (wired & wireless), faxes, servers, phones, 2-way radios, and audio video devices. All work orders are entered and tracked using the OPRA work order system. Based on the last 12 months of service, TIS responded to approximately 9,416 work orders.

__Technology at a Glance:__ Desktop Computers = 4151 Laptops Computers = 2122 Printers - 1211 LCD Projectors = 775 Document Cameras = 727 Servers = 96 TV's = 761

__Computer Support:__  __Tech for a Day Program:__  __Audio Video Support:__  __Network Support Local:__  __Phone Support__ :  __Curriculum Server Support:__  __Information Systems Support:__
 * District Provided Computer Technical Support:
 *  All schools receive 1/2 day per week on-site computer technical support.
 *  6 schools contribute and receive an additional 1/2 or full day per week on-site computer technical support.
 *  Current Schools in Program are; Revere, Jefferson, Henry, Ross, Mann and Price.
 * 1 AV Repair Technician supports all audio video equipment for all sites, including; LCD projectors, document cameras, TV's, VCR's, and UHF/VHF 2-way school radios.
 *  1 Network Technician supports all local networking devices, wireless access points, UPS's and fiber connectivity for all school sites, TIS, DO & M&O.
 * 1 Network Technician supports all Blackberry's, Cell phones, VoIP phones and provides back up networking support for all school sites.
 * 2 categorically funded Network Technicians support all school site curriculum server based software. Each Technician is responsible for 12 school sites and provides back up networking support.
 * 2 Systems Specialist are responsible for supporting a variety of network applications, including; Aeries, VMWare, Barracuda content filtering, SPAM, Email Archiver, backups for DO/TIS & M&O, email & network accounts and DocuShare.